Modernizing an automotive ecommerce to improve product discovery and purchase flow

Impact

Reduced friction in the registration flow by breaking a long form into clear, guided steps

Lowered abandonment risk in a high-intent moment of the user journey

Strengthened trust and brand continuity after the BHN acquisition through clearer co-branding

Created a scalable foundation for future optimization through A/B-tested creative approaches

Improved clarity around the product value during sign-up, reducing early confusion

General-Info
Client
Golan Products - Wrightwood, CA
Role
User flow, usability, product discovery
Tools
Figma, Figma Make, Photoshop, Illustrator, Chat GPT.
Visit Website
Arrow

Golan Products Ecommerce redesign to improve product discovery, usability, and checkout clarity

Golan Products is an automotive aftermarket manufacturer offering high-performance components for a wide range of vehicles and use cases. While the product quality was strong, the ecommerce experience felt outdated and difficult to navigate.

The project required a full redesign and structural overhaul, addressing both visual consistency and the underlying user flow to support confident browsing and purchasing.

Understanding the Core Problem Behind the Redesign

Helping users find the right product in a complex, technical catalog

The redesign was guided by key questions around usability and business performance:

  • How can users quickly find the right product in a technically complex catalog?
  • What causes friction between product discovery and checkout?
  • How can product quality be better reflected through the interface?

Initial analysis highlighted:

  • An outdated visual language that reduced perceived trust
  • Inconsistent navigation patterns across product categories
  • Overloaded product pages with limited hierarchy
  • A purchasing flow that required unnecessary effort and decision fatigue

Constraints & Context

Designing clarity without removing technical depth

  • The catalog includes highly technical products with detailed specifications
  • Product information could not be simplified, only reorganized
  • The ecommerce needed to support multiple vehicle types and industries
  • The redesign had to balance brand legacy with modernization

These constraints required a solution that improved clarity without removing essential technical depth.

Results & Impact

Improving product discovery and reducing friction in the buying journey

Even without direct conversion metrics, the redesign delivered clear usability gains:

  • Users can browse and filter products more efficiently
  • Product pages are easier to scan and compare
  • The checkout flow feels more predictable and intuitive
  • The site now supports future expansion without increasing complexity

The updated experience strengthened brand perception while making purchasing more straightforward.

Process & Solution

Restructuring navigation and purchase flow for confident decision-making

The solution focused on restructuring the journey from discovery to purchase:

  • Reorganized product categories and navigation based on user intent
  • Simplified filtering and product comparison
  • Introduced a modern, consistent UI aligned with the brand’s performance positioning
  • Optimized the layout for mobile to support browsing across devices

Journey mapping helped identify friction points early, while usability reviews guided improvements in flow and hierarchy. AI-assisted analysis supported early structure validation and accessibility checks, including contrast, spacing, and readability.

Accessibility improvements included:

  • Clearer typography and spacing
  • Improved contrast for technical information
  • More consistent interactive elements

Business Impact & Operational Value

How the redesigned flow supports product growth and purchasing efficiency

The redesigned ecommerce experience strengthened both user confidence and operational efficiency. By making product discovery clearer and reducing friction across the buying journey, users can move from exploration to purchase with fewer doubts and interruptions.

From a business perspective, the clearer structure helps reduce dependency on manual support for product selection, while the modular category and product system allows the team to introduce new items, industries, and campaigns without reworking the entire experience. The updated flow also supports more consistent decision-making, which is especially important for high-consideration, technical products where trust and clarity directly influence conversion.

This redesign positioned the ecommerce platform as a scalable sales tool rather than just a product catalog.